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Financial Services

Simplify and Expedite Document Requests for Financial Services

Company Profile

Industry
Banking

Employees
200

Since
1898

Location
Sparta, MI

The Challenge

Creating a Positive, Organized, and Secure Experience

Every financial interaction comes with its own challenges, not the least of which is potentially keeping track of hundreds (if not thousands) of documents and files that are all essential to the entire process.

Many banks, credit unions, and other financial institutions rely on a combination of portals, spreadsheets, and email threads to get this job done, but that fragmented approach is ripe for mistakes, miscommunication, and subsequent penalties.

We had people opening different Excel spreadsheets and typing in their names and dates. And sometimes dates weren’t being filled in. I was unable to keep people accountable. It was really inefficient.
Jennifer Pallasch
Accounting Manager, ChoiceOne Bank
 

The Solution

Leveraging an All-in-One Platform for A Seamless Client Experience

 

Suralink is an automated request list management solution that
enables you to request, track, and share financial documents
with clients easily and efficiently.


Suralink also allows you to provide a consistent and improved
client experience; you no longer have to worry about requesting
a document that the client has already provided to another
group, as long as they’re also involved in the interaction.

Dynamic request list management
All your client requests are in one place, updated in real-time, and accessible by every stakeholder.
Maximum-grade security
The best security software and features ensure that your financial data is always completely safe within our platform.
Approval workflow
Quickly and easily manage the lifecycle of each request, accept requests that have been fulfilled properly, and send back requests that are incomplete.
Interaction timelines
A timeline provides a clear audit trail and accountability of all activity in the system, while instant notifications keep you up to date.
Any file size or type
Whether it’s an obscure compressed file, a giant Quickbooks backup, or something else altogether, Suralink can handle it. Any file type; any file size.

Case Study

ChoiceOne Bank: Turning Meaningful Engagements into Community Commitment

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Support for Every Document. Every Experience. Every Time.

No matter the finance project you’re working on, Suralink can help you streamline the process so that you can spend more time on the experiences that matter. Our software supports all financial interactions, including:

Client onboarding
Client experience
Banking audit
Revenue assessment
Risk assessment
Loan origination
Loan assessment
Loan closing
Tax engagements